LUXURY BURNERS

Color
Little Monk Waterfall Incense Burner
Little Monk Waterfall Incense Burner

Little Monk Waterfall Incense Burner

Regular price $89.99 Sale price $85.99
/
FREE Shipping Included.

Infuse your air with the vitality of nature and enhance your well being with handcrafted Young Monk incense burner. monk waterfall incense burner can dissipate negative energy, purifies the air and gives you relief.

Material: Ceramic
Cosmetic Feature: Assuaging and Calming
Type: Incense Burner
Application Area: Living Room, Office
Classification: Incense Base
Use: Smell Removing/De-humidification
Production: Aromatherapy Plate
Product Name: Incense Burner
Material: Ceramic
Size: 26*16*26CM
Packing: Safe Package
Features: Eco-Friendly Beautiful Appearance
Application areas: Living Room / Tea Room / Office / Hotel
Suitable: stick / back flow incense burner

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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Hanging Karma Backflow
Hanging Karma Backflow
Hanging Karma Backflow
Hanging Karma Backflow
Hanging Karma Backflow
Hanging Karma Backflow
Hanging Karma Backflow

Hanging Karma Backflow

Regular price $78.99
/
FREE Shipping Included.
  • Ball shaped carved with hanging chain. And the bamboo shaped holder stand to hang the ball incense holder. Very cute, a decorative item
  • Hanging Incense Burner. Good for Cone, Coil, Tower, Backflow incense and powder incense. Not for incense stick
  • Backflow Incense Burner. Put Backflow Incense in it (NOTE: backflow incense Height less than 1.06inch/2.7CM). Good for Living room, bedroom, meditation room, yoga room, bathroom
  • Material: alloy. SIZE: approx. 5x5x11.2 inch/12.7x12.7 x 28.5CM(L*W*H)


Brand Name: Incense Waterfall
Material:
 Metal Alloy 

Cosmetic Feature: None
Type: Incense Burner
Plug Type: None
Application Area: Living room, bedroom, study, office, meditation room, yoga room, hotel, library, etc.
Classification: Incense Base
Use: Smell Removing/Dehumidification, meditation, yoga, zen etc
Production: Aromatherapy Plate
Model Name: Hanging Backflow

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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Buddha’s Hand Smoke Censer
Buddha’s Hand Smoke Censer
Buddha’s Hand Smoke Censer
Buddha’s Hand Smoke Censer
Buddha’s Hand Smoke Censer
Buddha’s Hand Smoke Censer

Buddha’s Hand Smoke Censer

Regular price $129.99 Sale price $87.99
/
FREE Shipping Included.


Product Info:

•    HANDMADE & UNIQUE DESIGN - Made of ceramic material, Acrylic hood. Back-Flow Incense Burner has been carefully handcrafted with beautiful, glazed ceramic.

•    BACKFLOW INCENSE BURNER W/ HOOD - Unlike other incense burners, we provide a cover to ensure the best viewing experience possible.

•    WIDE RANGE OF USAGE - A properly lit backflow incense cone emits a pleasant scent in a room. The captivating scent can drive you to sleep faster and also uplift your moods. In addition to the charming fragrance, it also completes the decoration of your meditation or bedroom.

•    SAFETY PACKAGING - Wrap it in foam and then pack it in a box, very safe package ensure you receive it in good condition.


10 Benefits of Burning Incense 

  1. Reduce Stress and Anxiety
  2. Meditation
  3. Improve Mood
  4. Improve Mental Performance
  5. Enhance Concentration
  6. Increase appetite
  7. Mindfulness
  8. Aid to Sleep
  9. Antibacterial 
  10. New Experience

 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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Zen Statue Aroma Waterfall

Regular price $189.99
/
FREE Shipping Included.

This unique enchanting incense burner, is hand made from high quality ceramics and features a beautiful and magical waterfall.

It uses a special type of incense (included), which creates a back flow effect and when lit in the burner, the aroma and smoke mist will slide down the burner in effect that looks like waterfall and mist.


  • Material quality: This metal material is fired by nature soil in furnace with 1300℃ Stable and durable
  • Multi-function: Freshness the air and the effect of meditation and help sleep, improves sleep quality, Keep Calm, Reduce stress, insomnia, headaches.Suitable for home, office, teahouse, meditation, yoga etc. Illuminates an incense
  • Suggestion: The incense burner can be used with your favorite flavor of flavor. We sell in a variety of flavors.
  • Package include: 1 Incense Holder
  • Best Gift: The backflow incense holder not only a good gift you receive, but also the most elegant gift to your friends and family. It also a novel birthday gift. Ideal gift for colleagues and so on. Beautiful Home Decor & Exquisite Gift. 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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Golden Luck Dragon Dish Burner
Golden Luck Dragon Dish Burner
Golden Luck Dragon Dish Burner
Golden Luck Dragon Dish Burner

Golden Luck Dragon Dish Burner

Regular price $121.99
/
FREE Shipping Included.
Do you love aromatherapy? Then this Aroma Backflow Incense Burner is a must have!
  • Material quality: This ceramic censer is fired by nature soil in furnace with 1300℃ Stable and durable
  • Multi-function:Freshness the air and the effect of meditation and help sleep, improves sleep quality, Keep Calm, Reduce stress, insomnia, headaches.Suitable for home, office, teahouse, meditation, yoga etc. Illuminates an incense
  • Suggestion: The incense burner can be used with your favorite flavor of flavor. We sell in a variety of flavors.
  • Package include: 1 Incense Holder & 10 incense cone.
  • Best Gift: The backflow incense holder not only a good gift you receive, but also the most elegant gift to your friends and family. It also a novel birthday gift. Ideal gift for colleagues and so on. Beautiful Home Decor & Exquisite Gifts.
  • Includes 10 incense cones.
  • handcrafted beautiful ceramic backflow incense burner.
  • This decorative design will add a beautiful fragrance to your home.
  • Keep in a calm environment, otherwise, the smoke will go back to the incense burner.
  • Suitable for meditation, yoga, study, bedroom and more

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Cart
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner
Luxury Gold Dragon Incense Burner

Luxury Gold Dragon Incense Burner

Regular price $98.99 Sale price $71.99
/
FREE Shipping Included.

 

+ 10PCS Free Incense Cones


 

Smoke backflow feature -- The smoke will drip like water and pool into the basin, very relaxing and serene when you watch on it;

 Tabletop decoration -- Fantastic and attractive style. After the smoke from the incense cone spiraling upward, it then burns downward through the dragon's mouth down to the bread.
 

►Instruction:

1. Place the burner in a calm room.

2. Kindle the incense and put it on the holder. The smoke will flows down like water and collect sooner.

3. Backflow incense leaves residue after burning, but it’s easy to clean, just throw the residue away.

 

Warm-Tips: As with all burners, it is very sensitive to airflow. To get the best experience, we suggest you use it under windless conditions.

 

►Specification

Time: One normal incense usually will last for 10min. 

 

►Where to get the Incense:

*Use the special cones with the hole in the bottom to get the smoke pooling effect.

*You can buy other back-flow incense or variety cones in our cones menu.

 

►Package:

1x incense holder in well packaged 

10 x incense cones

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

The delivery time frame for majority of our products is between 12 to 28 business days depending on your location and that specific order however you may receive your items much earlier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at reliefteamofficial@gmail.com.

 

 

Cancellations & Refunds

All orders cancelled after 48 hours.You are able to cancel your order with no penalty, Cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

Returns 

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at reliefteamofficial@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reliefteamofficial@gmail.com and send your item to: 10611 Butterfield rd, Los Angeles CA 90064, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 10611 Butterfield rd, Los Angeles CA 90064, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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